These Terms of Use (these “Terms”) apply solely to users residing in regions other than the European Economic Area (EEA), the United Kingdom, and Switzerland (“Users”), and only to Users who are 18 years of age or older. Ptmind Inc. (the “Company”) does not intend to provide the Services to persons under 18, nor does it knowingly collect personal data from them.

Article 1 — Purpose and Scope

These Terms set forth the fundamental matters concerning use of the service “Kocoro” (the “Service”) provided and operated by Ptmind Inc. between the Company and persons who use the Service (“Users”). These Terms apply to all relationships between the Company and Users concerning the use of the Service, regardless of device or platform.

If the Company establishes individual provisions, guidelines, or additional provisions (“Individual Provisions”) regarding the Service, such Individual Provisions constitute part of these Terms. In the event of any conflict, the Individual Provisions prevail. In the event of any discrepancy between these Terms and any other description of the Service by the Company, these Terms prevail.

Article 2 — Definitions

Applicant — a corporation, organization, or individual that wishes to use the Service.
User Registration — an application for use of the Service made by an Applicant in accordance with Article 3.
Registration Information — name, contact information, User ID, password, and other information designated by the Company at registration or during use.
Account — the qualification to use the Service, registered and issued by the Company to identify a User.
Company Website — websites operated by the Company under the “kocoro.ai” or “ptmind.com/kocoro” domains, including any successor domain.
Paid Services — functions, resources, or plans (premium features, advanced usage limits, Enterprise Spaces, etc.) available upon payment.
Enterprise Space — a feature that allows an organization to create and manage a shared work environment with administrator-managed accounts and access permissions.
Intellectual Property Rights — copyrights, patent rights, utility model rights, trademark rights, design rights, trade secrets, and other intellectual property rights in any jurisdiction.
Third-Party Services — software, products, or services provided by third parties that are integrated or linked with the Service (e.g., providers of underlying AI models).

Article 3 — Registration and Access

An Applicant may apply for User Registration by agreeing to these Terms and providing accurate Registration Information. The Company decides whether to approve registration. Upon approval, the Company notifies the Applicant; registration is completed at the earlier of login becoming possible or such notification, at which time a service agreement is established between the User and the Company.

If a User creates an Account on behalf of another individual or legal entity, the User warrants legitimate authority to represent that entity. Accounts created with an organization email may be added to that organization’s Enterprise Space.

The Company may refuse, suspend, or delete an Account if: (i) Registration Information is false; (ii) the Applicant has previously been disciplined for violations; (iii) the Applicant is under 18; (iv) the Applicant is an Anti-Social Force or has an inappropriate relationship therewith; or (v) the Company otherwise reasonably determines use is inappropriate.

Article 4 — Changes to Registration Information

Users must promptly notify the Company of changes to Registration Information (including contact information) or update via the account management function. The Company is not liable for non-delivery of notices or service disruption arising from a User’s failure to update. Notices sent to the last valid contact information are deemed received at dispatch.

Article 5 — Management of User ID and Password

Users are responsible for properly managing their User ID and password and must not disclose, lend, assign, or otherwise allow third-party use. Users must take reasonable security measures, including strong passwords and periodic changes.

If the Company confirms a match between a User ID and password, it deems the registered User to have used the Service. The Company is not liable, to the extent permitted by law, for damages from inadequate management, errors, or unauthorized use, except in cases of willful misconduct or gross negligence on the part of the Company. Users must immediately notify the Company of suspected leaks or unauthorized use.

Article 6 — Paid Services

Users of Paid Services must pay usage fees as determined by the Company, by the payment due date and via the payment method specified by the Company. For recurring subscriptions, fees are automatically collected each period unless the User cancels in accordance with the prescribed procedure before the next billing period.

The Company may change Paid Services fees with at least 30 days’ prior notice by email or other prescribed method; changed fees apply from the next contract renewal period after notification. If a User does not agree, the User should cancel before the change takes effect. Continued use after the change is deemed acceptance.

Users are responsible for consumption tax and other taxes imposed by law in connection with use of Paid Services. The Company will collect and pay such taxes where legally obligated.

If a User fails to pay, the Company may restrict or suspend access to Paid Services or downgrade the account to a free plan. Unless otherwise provided by law, the Company is not obligated to refund fees already paid. Late payments may bear interest of up to 14.6% per annum.

Paid Services may have plan-specific usage limits (monthly request limits, storage capacity, available features). If a User exceeds such limits, the Company may take reasonable measures (temporary suspension, overage fees, request for plan upgrade).

Article 7 — Use of the Service

Subject to compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Service during the term of the Service Agreement. Users are responsible for their own hardware, software, OS, network, and any other environment required to use the Service.

Users must comply with all applicable laws and regulations and with these Terms, policies, guidelines, and other documents related to the Service.

Article 8 — Rights and Use of Content

Users may provide input information (text, instructions, files, images, and other information; “Input Information”) to the Service and may obtain output information generated by the Service based on such input (“Output Information”). Input Information and Output Information are collectively referred to as “Content.”

The User is solely responsible for Input Information and warrants holding all necessary rights, licenses, and permissions to provide such input. The User is likewise responsible for how Output Information is used.

As between the User and the Company, and to the extent permitted by applicable law:

All rights to Input Information belong to the User.
The User acquires ownership and all other rights, to the extent permitted by applicable law, to Output Information generated through the Service based on the User’s Input. The Company assigns to the User, free of charge and on a non-exclusive basis, all rights it or its licensors may have in such Output Information. Operating screens, help content, API documentation, and other official materials provided as part of the Service are not “Output Information” under this clause; their Intellectual Property Rights belong to the Company or its licensors.
Due to the nature of AI, Output Information is not necessarily unique, and other Users may receive similar output. The Company’s assignment of rights does not extend to the output of other Users or third-party output.

The Company may use Content for the following purposes, and the User agrees to this:

Provision and Improvement of Services — to provide, maintain, develop, and improve the Service (e.g., analyzing aggregated and anonymized usage records to optimize features), to comply with applicable law, to enforce our terms and policies, and to ensure the security of the Service.
No Training on Shared Models by Default — by default, the Company does not use Content to train AI models. If a User enables Episodic Memory, the Content the User opts to remember will be used to train a personalized memory model that is used only for that User and is not incorporated into any shared or foundation model. The third-party AI model provider does not receive Episodic Memory Content for its training. Anonymized aggregated usage telemetry (which does not contain message content) may be used to improve product features.

When the Service routes Content to third-party AI model providers for inference, the Company configures the Service, based on its agreements with these providers, to prevent Content from being used by those providers to train their models. Kocoro is not bound to a single AI provider; the Service may route Content to different providers selected by the Company over time. The current list of subprocessors is available on request from contact@kocoro.ai.

Article 9 — Precautions for Use of the Service

The Company does not warrant the accuracy, legality, safety, usefulness, non-infringement, reliability, or fitness for a particular purpose of Output Information. Output Information may be inaccurate and may not accurately reflect real persons, places, or facts; exercise caution when using the Service.

Before using or sharing Output Information, the User must evaluate its accuracy and appropriateness for the specific use case and, where necessary, conduct a manual review. Output Information is not a substitute for professional advice.

The User must not use Output Information related to an individual for purposes that could have a significant legal or substantial impact on that individual (e.g., credit assessment, educational admission, employment decisions, housing, insurance, legal, medical, or investment decision-making).

Output Information may be incomplete, inaccurate, or offensive; such output does not represent the views of the Company. Mention of third-party products or services in output does not indicate endorsement or affiliation.

Article 10 — Prohibited Acts

In using the Service, Users must not:

Violate domestic or international laws, regulations, or other legal norms.
Infringe, misappropriate, or violate the rights of others (including intellectual property rights, privacy rights, portrait rights, and rights to reputation).
Use the Service for any illegal, harmful, fraudulent, discriminatory, or abusive purpose — including generating or storing child sexual abuse material, impersonating others, harassing or discriminating against others, or developing weapons.
Modify, reproduce, distribute, lend, or resell the Service in whole or in part without the Company’s express written consent.
Analyze, decompile, or reverse-engineer the Service or its underlying technology (including AI models, algorithms, and system configurations), or encourage such activities.
Use automated means (scraping, bots, crawlers, data mining) that impose an excessive load on the Service.
Falsely represent that output generated by the Service was created by a human.
Circumvent, interfere with, or destroy security mechanisms, rate limits, or access restrictions.
Use Output Information to develop or provide products or services competitive with the Company or the Service.
Provide third-party personal information or trade secrets to the Service without proper authority and protective measures.
Improperly use Enterprise Space functions to circumvent another User’s access restrictions or obtain, disclose, or redistribute their content without permission.
Engage in acts that may cause disadvantage, damage, or defamation to the Company, the Service, other users, or third parties.
Post or transmit content that violates law, infringes rights, is defamatory, threatening, obscene, violent, discriminatory, or generally offensive; contains malware, viruses, or worms; or is false or misleading.

Article 11 — User Obligations

Users must confirm the accuracy, legality, and appropriateness of Output Information generated through use of the Service and review, modify, or supplement it as necessary, including seeking professional advice. Particular care is required when planning external disclosure, commercial use, or business decision-making.

When Users acquire, process, or use third-party personal information through the Service, they must comply with applicable personal information protection laws and respect the privacy of those individuals. Users must follow the rules and access permissions established by Enterprise Space administrators.

Users warrant that Input Information and use of Output Information do not infringe the intellectual property rights, privacy rights, rights to reputation, or other legal rights of third parties. Users are responsible for all activities conducted under their account.

Article 12 — Withdrawal by User

Users may terminate use of the Service and apply for account deletion at any time via the Company’s prescribed method. Application becomes effective upon completion of the specified procedures.

Upon withdrawal or account deletion, Users lose all rights of access and use. Withdrawal does not release Users from debts or liabilities arising from prior use of the Service (including damages and confidentiality obligations).

Upon receiving a deletion request, the Company will endeavor to complete the deletion within 30 days, except where longer periods are required by legal storage obligations, technical constraints, or security reasons. After withdrawal, the Company handles personal data and Content in accordance with its Privacy Policy.

Article 13 — Suspension or Termination by the Company

The Company may temporarily suspend a User’s use, terminate the account, and delete it if any of the following apply: (i) violation of these Terms or related policies; (ii) measures necessary to comply with law, court orders, or administrative directives; (iii) significant risk of harm to the rights, interests, or safety of the Company, other Users, or third parties; (iv) no login or use for an extended period (e.g., more than one year with no paid history); (v) failure to pay Paid Services fees by the due date; (vi) discovery of false Registration Information or impersonation; (vii) fraudulent or improper use of the Service; (viii) deletion instructed by an Enterprise Space administrator; or (ix) other reasonable determination that action is appropriate.

The Company will endeavor to provide advance notice except in cases of urgency or where notification is prohibited by law. Suspension or termination eliminates the User’s ability to access the Service. Already-paid fees will not be refunded except as required by law. The User’s obligations that arose under these Terms remain in effect.

Article 14 — Changes, Interruption, and Termination of the Service

The Company may change, improve, upgrade, add, or replace functions, content, interface, and underlying technology (including AI models used) at any time. Individual prior notification is not required, though the Company will endeavor to inform Users of changes that reasonably are expected to have a significant impact.

The Company may temporarily interrupt the Service, with or without prior notice, in cases including regular or emergency maintenance; failure of servers, communication lines, or power; suspension or failure of an integrated third-party service (e.g., an underlying AI model provider); force majeure (earthquake, typhoon, flood, fire, power outage, war, riot, epidemic, government order); response to security incidents; or order, instruction, or request from a public authority. The Company is not liable for damages arising therefrom, except in cases of willful misconduct or gross negligence.

The Company may permanently terminate the Service or any part of it, and will notify Paid Service users at least 30 days prior. The Company is not obligated to compensate for damages from inability to use the Service after termination.

Article 15 — Intellectual Property Rights

All intellectual property rights in software, websites, interfaces, designs, documents, brand logos, underlying technology, AI models, and other related technologies provided in connection with the Service belong to the Company or its licensors. Nothing in these Terms transfers or licenses intellectual property rights to the User except for the right of use explicitly granted.

The User retains all rights to Input Information provided to the Service. Subject to these Terms, ownership of Output Information generated by the Service also belongs to the User.

The User grants the Company a worldwide, non-exclusive, royalty-free license to use (hosting, reproducing, adapting, processing, distributing, sublicensing) Content to the extent necessary for the Company to provide, operate, maintain, and improve the Service, including: (i) provision and improvement of features (subject to the no-training restriction in Article 8); (ii) resolving technical failures or responding to security vulnerabilities; (iii) responding to laws, court orders, or legal requests; and (iv) enforcing these Terms and related policies. This license terminates when the User ceases to use the Service and Content is deleted under the Company’s data retention policy.

Feedback, suggestions, and ideas provided to the Company may be used by the Company free of charge and without restriction (reproduction, publication, modification, derivative works, commercial use); the User shall not assert any rights or claim consideration in connection therewith.

Article 16 — Indemnification

If the Company or its affiliates incur losses, expenses, damages, or liabilities in connection with the User’s violation of these Terms, the User shall indemnify the Company. This obligation survives termination of the Service Agreement.

The Company is not liable for damages arising from provision or use of the Service, unless caused by the Company’s willful misconduct or gross negligence. If full exclusion of liability is not permitted under the Consumer Contract Act or other mandatory law, the Company is liable only for direct and ordinary damages arising from causes attributable to the Company.

Article 17 — Disclaimer of Warranties and Limitation of Liability

The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, the Company and its affiliates, contractors, and licensors disclaim all warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, title, and quiet enjoyment.

The Company does not warrant that:

The Service will meet specific purposes, requirements, or expectations.
The Service will be provided continuously, uninterruptedly, timely, securely, or error-free.
Output Information will be accurate, complete, useful, or reliable.
All defects or bugs will be corrected.
Input or Output Information will not be lost, altered, or damaged.

The Company is not involved in and is not liable for disputes between Users or between a User and a third party. Users bear all risks associated with use of the Service and its output, and should not rely on Output Information as the sole basis for decision-making or as a substitute for professional advice (medical, legal, tax, investment, etc.). Links or integrations with third-party services are not endorsements, and the Company is not liable for damages arising from their use.

Article 18 — Term

The Service Agreement remains in effect between the User and the Company from the date of registration until the earlier of the date the User withdraws or the date the account is deleted. Debts, obligations, and liabilities that arose during this period (including those that by their nature survive termination) remain in effect after termination.

Article 19 — Revision of the Terms

The Company may revise these Terms without the User’s prior consent when the change is in the general interest of the User, or when the change is reasonable in light of its necessity, the appropriateness of the revised content, and other relevant circumstances. If a User uses the Service on or after the effective date of a revision, or does not complete the withdrawal procedure within a separately specified period, the User is deemed to have agreed to the revision.

Article 20 — Contact and Notices

Notices and communications from the Company to the User may be made by: (i) email to the address provided at registration; (ii) posting, notification, or transmission via a messaging function within the Service; or (iii) posting on the Company Website. Notices are deemed to have reached the User at the time of sending or posting.

Notices from the User to the Company shall be made by the method prescribed by the Company and displayed on the Company Website (designated inquiry form, specified email address, or support channel). Telephone communications are not formal notice unless explicitly acknowledged.

The Company may send marketing communications regarding functional updates, service announcements, and campaigns to contact information in Registration Information.

Article 21 — Assignment of Status

The User shall not, without prior express written consent of the Company, assign, succeed, provide as collateral, or otherwise dispose of their status under the Service Agreement, or all or part of their rights and obligations under these Terms, to a third party. Such assignment includes comprehensive successions such as mergers, company splits, business transfers, or business assignments.

The Company may assign its status, rights, and obligations under these Terms, and customer information (including Registration Information), to an assignee in connection with a business transfer, including transfer through merger, split, or other corporate reorganization. The User agrees in advance to such assignment.

Article 22 — Severability

If any provision of these Terms, or any part thereof, is determined to be invalid, illegal, or unenforceable under the Consumer Contract Act or other applicable laws, the remaining parts remain in full force and effect.

Article 23 — Survival

Articles that by their nature should survive termination of these Terms remain in full force and effect, including: Article 5 (Management of User ID and Password), Article 6 (Paid Services), Article 8 (Rights and Use of Content), Article 10 (Prohibited Acts), Article 11 (User Obligations), Article 12.3–5 (Withdrawal), Article 13.3 (Suspension or Termination), Article 15 (Intellectual Property Rights), Article 16 (Indemnification), Article 17 (Disclaimer and Limitation of Liability), Article 21 (Assignment), Article 22 (Severability), this Article 23, Article 24 (Assignment of Claims), Article 25 (Governing Law), and Article 26 (Consultation).

Article 24 — Assignment of Claims

The User agrees in advance that the Company may assign claims for fees and other debts payable by the User under these Terms to a designated collection agency. The Company and the collection agency may omit individual notification or consent for the assignment.

Article 25 — Governing Law and Jurisdiction

The interpretation and performance of these Terms and all disputes arising in connection with the Service are governed by the laws of Japan. For all disputes between the Company and the User arising out of or in connection with these Terms or the Service, the Tokyo District Court shall be the exclusive court of first instance with agreed jurisdiction.

Article 26 — Consultation and Resolution

For matters not stipulated in these Terms or in the event of doubt about their interpretation, the Company and the User shall, in accordance with the principle of good faith, consult with each other to promptly resolve the matter.

Article 27 — Contact Information

For inquiries regarding matters not stipulated in this Service Agreement, or for any other questions, please contact:

Kocoro Support Desk
Email: contact@kocoro.ai