KocoroDelete Your Account
Kocoro Desktop doesn't currently offer self-service account deletion. Instead, submit a deletion request using the form on this page or by email, and our team will delete your account and its associated cloud data for you.
Before you request deletion
- Deletion is permanent. Once your account is deleted, the account and its cloud data can't be restored.
- We recommend also revoking Kocoro's access in any external services you've connected, from those services' own settings.
- For questions about a subscription or billing, contact us at contact@kocoro.ai.
If you signed up with Google, you can also revoke Kocoro's Google OAuth access from your Google Account settings. Revoking access alone doesn't delete your Kocoro account — a deletion request is still required. How to remove third-party access in your Google Account (Google Help) ↗
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Submit a deletion request
Fill in the form below with the email address registered with your Kocoro account. You can also email contact@kocoro.ai directly from your registered address, with a subject such as “Account deletion request” and your registered email address in the message.
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We confirm it's you
To protect your account from requests made by someone else, we only process deletion requests sent from, or confirmed through, the registered email address. We may email that address to confirm your request before we proceed.
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We delete your account and cloud data
After confirming your request, we delete your account and its associated cloud data from our active systems within 30 days. Copies in backups are erased automatically when the backup retention period (30 days) ends. Logs kept for security and auditing are deleted when their retention period (1 year) ends. Information we must retain by law, or that is subject to a request to preserve evidence, is excluded.
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Remove the data on your device
Conversations and files stored locally on your device aren't covered by our deletion. To remove them, uninstall Kocoro Desktop and delete its local data from your device.
What gets deleted
Deleted by Kocoro (cloud)
- Account information (email address, name, and sign-in credentials)
- Episodic Memory
- Session share links
- Other data associated with your account in Kocoro Cloud
Deleted by you (on your device)
- Conversations and chat history in Kocoro Desktop
- Uploaded files and other content stored on your device
How long data is kept after you stop using Kocoro
When you stop using Kocoro and request account deletion, we delete your account and its associated cloud data from our active systems within 30 days of confirming your request. Backup copies are erased when the backup retention period (30 days) ends, and logs kept for security and auditing are deleted when their retention period (1 year) ends. Information we must retain by law, or that is subject to a request to preserve evidence, is excluded. Data stored locally on your device is not covered by this process — please delete it yourself.
FAQ
Can a deleted account be restored?
No. Deletion is permanent, and the account and its cloud data can't be recovered.
How long is my data kept after I stop using Kocoro?
Once we confirm your deletion request, your account and its cloud data are deleted from our active systems within 30 days. Backup copies are erased when the backup retention period (30 days) ends, and security and audit logs when their retention period (1 year) ends.
How will I know when my account has been deleted?
Deletion is completed within 30 days of confirming your request. If you have questions about its status, contact us at contact@kocoro.ai.
I only want to stop using a cloud feature, not delete my account.
Optional cloud features such as Episodic Memory and Session Share can be turned off at any time in Kocoro Desktop settings. See our Security page for details.