KocoroReset Your Password
If you forget your password, you can set a new one after confirming it's you through a link sent to your registered email address. This guide also explains how Kocoro keeps your credentials confidential.
Before you begin
- You can access the inbox of the email address registered with your Kocoro account.
- These steps apply to accounts created with an email address and password. If you sign in with Google, your password is managed in your Google account.
- 1
Click Forgot password?
On the Kocoro Desktop sign-in screen, click Forgot password? below the password field.
Fig. 1 — Sign-in screen. Click Forgot password? - 2
Enter your registered email address
Enter the email address registered with your Kocoro account and click Send reset link.
Fig. 2 — Reset your password. Enter your email and click Send reset link. - 3
Check your inbox
The screen changes to Check your email. If the address is registered, a password reset link has been sent to it.
For security, this screen looks the same whether or not the address is registered.Fig. 3 — Check your email. Open the reset email in your inbox. - 4
Set a new password
Open the email and click the reset link. On the page that opens, enter a new password that meets the requirements shown on screen and save it.
If the link doesn't open or no longer works, go back to step 1 and request a new one. - 5
Sign in with your new password
Return to Kocoro Desktop and sign in with your email address and new password.
How Kocoro keeps your credentials confidential
Here's how your password is handled, and how to disconnect external services you've connected to Kocoro.
- You set your own password when you create your account. Kocoro never issues passwords or notifies you of them.
- Kocoro does not store passwords in plain text. No one at Kocoro, including our staff, can see your password.
- Kocoro staff will never ask for your password or reset link — by email, phone, or any other channel. If you receive a request like this, don't respond to it.
- Use your account only yourself and never share your password. If you suspect your password has been exposed, reset it right away and let us know at contact@kocoro.ai.
- External services you connect to Kocoro (for example, through OAuth) can be disconnected at any time: turn off the connection in Kocoro — for MCP integrations, the toggle in MCP Servers — or revoke Kocoro's access in the external service's settings.
If you sign in with Google, Kocoro is authorized through Google OAuth. You can revoke that authorization at any time from your Google Account settings. Revoking it doesn't delete your Kocoro account or its data. How to remove third-party access in your Google Account (Google Help) ↗
FAQ
I didn't receive the reset email.
Check your spam or junk folder, and confirm that you entered the address registered with Kocoro. If you signed up with Google, there's no Kocoro password to reset — use Continue with Google instead. If the email still doesn't arrive, contact us at contact@kocoro.ai.
The reset link doesn't work.
Request a new link from Forgot password? on the sign-in screen, then use the link in the new email.
I think someone else is using my account.
Reset your password right away, then contact us at contact@kocoro.ai from your registered email address so we can help.